How can I speak to someone?
Our live chat specialists are available online to answer your instant questions from 7 am to 5 pm (EST). Our booking process can be completed directly on our website. For further booking assistance, you may email info@htglobalhousing.com For general inquiries, you can call us Monday to Sunday at +1 (647) 606-9022
What does the rent include?
The rent includes all utilities, internet, as well as living in a fully furnished apartment. It also includes the use of the building amenities, such as a gym, swimming pool, rooftop, and so on (if applicable).
Who can rent ? I am not a student.
We are a purpose-built housing provider. We provide co-living housing both to students and young professionals. If you have concerns about whether you are eligible to apply, please contact our booking team at info@htglobalhousing.com.
Why am I paying a security deposit?
The security deposit is to secure the room and cover any potential damage to furniture, other loss, or default in rent payment.
Is the security deposit returned?
The deposit will be returned within 21 business days after the rooming agreement term stays, provided that the contractual obligations have been met and mandatory fees have been deducted.
What if I want to change my room type?
Room type changes are subject to availability and will involve an extra cleaning fee pending approval.
What if I want to cancel my booking?
You may cancel your booking minimum 30 days prior to your move in date, later cancellations may cause you to lose your security deposit
How many people will I be living with?
You will live in a co-living space with other roommates. Most of our premises accommodate three (3) roommates in total. An exact number of roommates depends on the apartment layout and location.
Do I get my own bathroom?
Unless specified otherwise, all rooms have shared bathrooms. If you are looking for ultimate privacy, we do have a master room with a private bathroom and entire apartment options in certain locations.
How many people share the same bathroom?
Generally, you will be sharing the bathroom with 2 other roommates depending on the apartment layout. We have some apartments with a master room with a private bathroom, based on availability.
Is a kitchen included?
Yes, all of our apartments come with a fully furnished, shared kitchen. This includes a small dining area, pots, pans, dishes, utensils, and appliances.
Is the internet included?
We are happy to provide each resident with an unlimited Wi-Fi internet connection. This is included in the rental price. Also, we prepare the rooms with fresh bed linens and deep cleaning before the move-in. Residents need to leave the room in the same condition as it is found, including the replacement of fresh bed linens and completion of deep move-out cleaning.
Is there a laundry?
Yes, all our premises have either in-unit or on-site laundry.
Is parking included?
Parking may be provided for an additional fee, provided that the duration of the stay is a minimum of one year.
Are there locks on doors?
Unfortunately, we do not place locks on doors. However, occupants are able to purchase and install their own locks (if applicable)
